Associate of Applied Science

Business Technology
Major: Information Systems Technology
Specialization: Help Desk Support

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Length: Two-year Program - Four semesters

Purpose:  Technology is advancing at an alarming rate, increasing the demand for trained, qualified workers to fill the many available jobs. The Associate of Applied Science degree in Information Systems Technology will provide the student with the skills he/she needs in the developing job market. In addition to gaining skills and knowledge in computer programming, systems analysis, networking, databases, and web design, the student will also be able to focus his/her skills with a specialization. The specialization in Help Desk Support will provide the student with additional courses to provide student with the knowledge to perform hardware and software support services in a networked environment. The student will be exposed to the basic principles of databases, Microsoft Office, operating systems, PC repair, security, networks, and help desk skills and principles. The student will have the skills, knowledge, and some of the experience required for employment in one or more of the following occupational areas.

Occupational Objectives:

Help Desk Technician Help Desk Analyst
Help Desk Support Help Desk Specialist
Computer Programmer Systems Analyst
Network Administrator Information Systems Manager

Admission Requirements:  In addition to admission requirements established for the College, entry into the Information Systems Technology program requires proficiency in high school English, keyboarding ability, and two units of high school mathematics: Algebra I and II or Geometry. Deficiencies can be made up through the College's developmental studies program.


Program Requirements: The curriculum includes technical courses in computer programming, systems analysis and design, network administration, business automation, general education, database administration, PC repair, and web design. Instruction includes both theoretical concepts and practical applications required for success in business information systems. Certification preparation within the program include various Microsoft and vendor-neutral certification. Upon satisfactory completion of the four-semester program, the graduate will be awarded the Associate in Applied Science Degree in Information System Technology.
 

Course
Number		 Course Title Lecture
Hours		 Lab
Hours		 Course
Credits
First Semester
ENG 111* * College Composition I 3 0  3
MTH 151* Math for the Liberal Arts I 3 0 3
SDV 108 College Survival Skills 1 0 1
PED *** Health or Physical Education 0 2 1
ITP 100 Software Design 3 0 3
ITE 115 Introduction to Computer Applications & Concepts 3 0 3
ITP 112 Visual Basic .NET I 4 0 4
TOTAL 17 2 18
         
  Second Semester      
ITE 215 Advanced Computer Applications & Integration 3 0 3
ITN 101 Intro. to Network Concepts 3 0 3
Elective***** Humanities/Fine Arts 3 0 3
MTH 152 Math for the Liberal Arts II 3 0 3
ITE 150 Desktop Database Software 3 0 3
PED*** Health or Physical Education 0 2 1
  TOTAL 15 2 16
         
  Third Semester      
ITE 180 Help Desk Support Skills 4 0 4
ITP 120 or Java Programming I or 4 0 4
ITP 132 C++ Programming I      
ITN 115 Windows 2003 Server 3 0 3
ITP 251 Systems Analysis and Design 3 0 3
ITD 110 Web Page Design I 4 0 4
  TOTAL 18 0 18
         
  Fourth Semester      
Elective **** Social Science 3 0 3
ITE 290 Coordinated Internship in 0 4 2
  Information Technology      
ETR 149 PC Repair 2 0 2
BUS 106 Security Awareness for Managers 3 0 3
Elective**** Social Science 3 0 3
ITE 182 User Support/Help Desk Principle 4 0 4
TOTAL 15 4 17

Total Minimum Credits for Info. Sys. Tech. - Help Desk Support ...................69

 * Mathematics requirements may vary greatly from one transfer institution to another.
Students wishing to transfer should consult their advisor and/or transfer counselor.
** ENG 101 and ENG 102 can substitute for ENG 111 and ENG 112 for those not wishing to transfer the credit.
*** Students wishing to transfer should take HLT 116 (3 credits) instead of two (1 credit) PED classes.
**** Social Science: PSY, PLS, ECO, or SOC
***** Humanities/Fine Arts: Students may choose from the following courses: Philosophy, Religion, Music Appreciation, Art Appreciation, and Foreign Languages.